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General Information
Contact
If you have any customer service questions, email us at customerservice@yaelsonia.com or call us at 212.472.6488 from Monday through Friday, 10am-5pm EDT.
Account Management
Make the checkout process more seamless and register for a customer account. Registered customers can manage shipping addresses, save billing information, view previous orders and track pending orders.
If you don’t remember your password, hit “Forgot Password” and instructions for resetting your password will be emailed to you.
Billing
We accept all Visa, MasterCard, American Express and Discover debit/credit cards. You will be charged only when your order ships.
If the order total exceeds the credit card limit, the order will not go through. Please call us to place a phone order if you’d like to use more than one credit card to complete the purchase.
Please note: prices do not include sales tax. Tax will be calculated at check out for domestic orders.
Shipping & Returns
Domestic Shipping
Please be aware that Next Day Air may not be available in all locations.
- Orders placed before 12PM EST from Monday through Friday will be processed the same day.
- Orders placed after 12PM EST from Monday through Friday will be processed the next business day.
*All orders received Saturday, Sunday or a national holiday will be processed the following business day.
Pending availability and payment verification, jewelry is typically processed and shipped within 2 business day of the order date. We ship via UPS only. We do not offer Saturday delivery. We do not ship to PO Boxes, APO/FPO addresses or U.S. territories (except for Guam and the U.S. Virgin Islands).
Please note: All packages require a signature upon delivery.
Please contact us if you’d like to pickup your item at our New York-based atelier.
We insure all items up until they arrive at the delivery address. Please see the maximum insurance coverage for each delivery type below:
| DELIVERY TYPE | MAXIMUM INSURANCE COVERAGE |
|---|---|
| Ground | $5,000 |
| 2nd Day Air | $10,000 |
| Next Day Air | $50,000 |
If an order happens to arrive damaged, please notify us immediately within three business days of receiving the order. Email customerservice@yaelsonia.com or call us and we will issue you a complimentary return label and provide additional instructions.
International Shipping
International shipping costs $50. Please see the chart below for international destinations we currently ship to.
All orders shipped outside of the continental United States, Hawaii or Alaska can be held for up to 10 business days to ensure validity. The shipping address on these orders must match the billing address. Delivery times also vary depending on local customs clearance procedures.
For all international orders with a shipping address in Brasil, please email us brasil@yaelsonia.com.
We insure all items up until they arrive at the delivery address. Please see the maximum insurance coverage for each destination below:
| CITY OR COUNTRY | MAXIMUM INSURANCE COVERAGE |
|---|---|
| Anguilla | $25,000 |
| Aruba | $15,000 |
| Australia | $50,000 |
| Austria | $50,000 |
| Bahamas | $50,000 |
| Bahrain | $50,000 |
| Belgium | $50,000 |
| Bermuda | $50,000 |
| British Virgin Islands | $50,000 |
| Canada | $50,000 |
| Cayman Islands | $50,000 |
| Denmark | $50,000 |
| Finland | $50,000 |
| Germany | $50,000 |
| Greenland | $50,000 |
| Guam | $50,000 |
| Hong Kong | $50,000 |
| Iceland | $25,000 |
| Ireland | $50,000 |
| Japan | $50,000 |
| South Korea | $50,000 |
| Macau | $50,000 |
| Malaysia | $50,000 |
| Netherlands | $50,000 |
| Norway | $50,000 |
| New Zealand | $50,000 |
| Philippines | $15,000 |
| Poland | $25,000 |
| Portugal | $50,000 |
| Qatar | $50,000 |
| Saudi Arabia | $50,000 |
| Scotland | $25,000 |
| Singapore | $50,000 |
| Sweden | $50,000 |
| Switzerland | $50,000 |
| United Kingdom | $25,000 |
| U.S. Virgin Islands | $25,000 |
We are not responsible for any duties or import taxes. Charges may not be assessed, but the destination country reserves the right to bill the recipient for appropriate duties and taxes at the time of delivery. Please contact your local postal service for information on any fees.
If your city or country is not listed in the above chart, please email us sales@yaelsonia.com and we will try our best to accommodate your order.
Tracking your Order
A tracking number will be emailed to you once the order ships. If you have a yaelsonia.com account, sign in and select the Orders tab. Hit “View” to find your tracking number and see the status of your order.
This is a Gift
Select “This is a gift.” during the checkout process and we will place your purchase in a gift box. We will also include a hand-written card if you choose to include a personal message with your gift. Every purchase also includes a certificate of guarantee that lists the date the piece was purchased.
Returns & Exchanges
We gladly accepts returns or exchanges of unworn and undamaged items within 7 business days of the delivery date. Items must be returned in their original packaging and with original tags attached. Returns that do not meet our policy will not be accepted and instead will be shipped back to the customer at the customer’s expense.
Please note: All custom and international orders are final sale.
Email customerservice@yaelsonia.com or call us to initiate a return or exchange. We will then provide you with a return merchandise authorization (RMA) and email you a complimentary return label. Please make sure to wrap the jewelry in the enclosed bubble wrap. Write the RMA on the exterior of the package in large print. Please take your package to your nearest staffed UPS location (Do not deposit your package inside a UPS drop box or leave your package at a shipping carrier other than UPS.)
We will issue a full refund to your original form of payment for the value of the merchandise plus taxes and original shipping within 14 days of receiving the eligible return. Any exchange will be processed within 14 days of receiving the eligible return. Please note that your banking institution may take additional days after the credit is applied to post the refund to your account.
Jewelry
Jewelry Care & Repair
Each order includes a polishing cloth for cleaning the gold. To remove fingerprints and more from stones, wash the jewelry delicately with water and a mild, neutral pH soap; however, avoid this cleaning method for pearls.
Avoid exposing your Yael Sonia jewelry to substances containing ammonia or bleach. Remove jewelry before swimming in chlorinated water or the ocean. Do not clean pearls or plated jewelry with chemicals or polishing cloths.
Email customerservice@yaelsonia.covm or call us for repairs. Repair estimates will be given once the jewelry is received and evaluated by the Atelier.
Size Guide
Wait until the end of the day when your hands are neither cold nor hot to accurately measure your ring size. Measure the finger the ring is intended for as the circumference can vary between the left and right hand. Wrap a piece of string or paper around the base of your finger like a ring; the ring should be snug and able to slide over the knuckle. Mark where the string or paper overlaps. Unroll the ring and measure the length in inches up to the mark. If you are in between sizes, pick the larger size.